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Privacy Policy

Welcome to Doodhwalla
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and our milk delivery services.

Information We Collect

We collect information to ensure smooth delivery, subscription management, and customer support.

Personal Information

When you register, subscribe, or contact us, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Delivery address

  • Payment information (handled securely by trusted payment gateways)

Non-Personal Information

We may collect:

  • Browser type and device information

  • IP address

  • Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your information to:

  • Process and deliver your milk subscription orders

  • Communicate updates, offers, and service-related messages

  • Manage your subscription (renewals, payment reminders, etc.)

  • Provide customer support and resolve issues

  • Improve our website and customer experience

We do not sell or rent your personal information to anyone.

Cookies Policy

Our website uses cookies to:

  • Improve your browsing experience

  • Save preferences for future visits

  • Analyze site traffic and performance

You can disable cookies in your browser settings, but certain features may not work properly without them.

Data Protection and Security

We follow strict security measures to protect your personal data:

  • Secure (SSL) encryption for all transactions

  • Limited access to customer data

  • Use of verified payment gateways

However, while we strive for maximum security, no online transmission is 100% secure.

Sharing Your Information

We only share your data with:

  • Delivery partners to ensure on-time milk delivery

  • Payment gateways to process secure online transactions

  • Service providers who help us operate the website

All partners are bound by confidentiality and data protection agreements.

Free Trial Policy

We offer a 1-day free trial (500ml milk) so customers can test our quality before subscribing.

  • The free trial is limited to one per household.

  • No payment or card details are required for the trial.

  • After the trial, you may choose to continue with a paid monthly subscription.

Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated date.

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