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Shipping Policy

Welcome to Doodhwalla.com (“we,” “our,” “us”).
This Shipping Policy describes how we handle and deliver your milk orders once placed through our website

Delivery Start Date

  • Milk delivery begins the day after you place your order or activate your subscription.

  • For example, if you subscribe on Monday, your first delivery will begin on Tuesday morning.

  • Deliveries are made every morning as per your subscription plan.

Delivery Areas

We currently deliver to selected areas and localities.
To check if we deliver to your address, please enter your PIN code on our website or contact our support team.
If your area is not yet serviceable, we’ll notify you once we start deliveries in your region.

Delivery Schedule

  • Deliveries are made daily in the morning (exact timing may vary by location).

  • Customers are requested to keep milk containers or bottles ready at their doorstep if they’ve opted for bottle refill delivery.

  • In case of apartment or gated society delivery restrictions, customers should ensure entry permissions for our delivery team.

Delivery Charges

  • Delivery is free for all active monthly subscriptions.

  • For one-time or custom orders (if applicable), a minimal delivery fee may be applied and shown during checkout.

Missed Deliveries

  • At Doodhwalla, we take pride in our commitment to delivering fresh milk every single day — no matter what.
    We deliver in all weather conditions, including rain, fog, cold, or heat.

  • However, in extremely rare situations such as:

  • Natural calamities (like floods, earthquakes, or government restrictions), or

  • Situations beyond human control (roadblocks, safety issues, or emergencies),

  • delivery might be delayed or rescheduled. In such cases, we will inform you in advance through SMS, WhatsApp, or email and ensure the milk is delivered as soon as possible.

Change in Delivery Address

  • At Doodhwalla, we take pride in our commitment to delivering fresh milk every single day — no matter what.
    We deliver in all weather conditions, including rain, fog, cold, or heat.

  • However, in extremely rare situations such as:

  • Natural calamities (like floods, earthquakes, or government restrictions), or

  • Situations beyond human control (roadblocks, safety issues, or emergencies),

  • delivery might be delayed or rescheduled. In such cases, we will inform you in advance through SMS, WhatsApp, or email and ensure the milk is delivered as soon as possible.

Handling After Delivery

  • Once milk is delivered at your address, it is considered successfully shipped.

  • We are not responsible for any spoilage, theft, or tampering that occurs after delivery.

  • Please collect and refrigerate milk immediately to maintain freshness.

Shipping Limitations

  • We currently operate within specific delivery zones only.

  • If your address is outside our coverage, your order may be canceled, and any advance payment refunded within 5–7 business days.

By placing an order or subscribing on our website, you agree to our Shipping Policy and delivery terms.

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