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Terms & Conditions

Welcome to Doodhwalla
By accessing or using our website and our milk delivery services, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before subscribing or using our services.

If you do not agree to these Terms, please do not use our website or services.

Service Overview

Doodhwalla delivers fresh farm milk directly to customers through monthly subscription plans.
We also offer a 1-day free trial (500ml milk) so you can experience our quality before subscribing.

Eligibility

To use our services, you must:

  • Be at least 18 years old, and

  • Provide accurate and complete personal and delivery details.

By subscribing, you confirm that all information provided by you is true and accurate.

Subscription and Payment

  • Subscriptions are offered on a monthly basis.

  • Full payment must be made in advance through our approved online payment gateways.

  • Once a subscription is confirmed, it cannot be canceled mid-term.

  • Payment details are processed securely through third-party payment partners; we do not store card or banking information.

Delivery Policy

  • Milk deliveries are made daily to your registered address as per your subscription plan.

  • Delivery timings may vary depending on your location and logistics.

  • You are requested to ensure someone is available at the delivery address to receive the milk.

  • We are not responsible for delayed or missed deliveries caused by:

  • Incorrect delivery address

  • Unavailability of the customer

  • Unforeseen weather or transportation issues

Free Trial (500ml Milk)

  • We offer a one-time free trial of 500ml milk to new customers for quality testing purposes.

  • No payment is required for the trial.

  • The trial is limited to one per household.

  • Doodhwalla reserves the right to cancel or deny a trial if misuse or duplicate requests are detected.

No Return / No Refund Policy

  • As milk is a perishable and consumable product, we follow a strict no-return and no-refund policy.

  • Once milk is delivered, it cannot be returned or replaced.

  • Refunds are not applicable on delivered products or active subscriptions.

  • Refunds are only considered if payment was made but service not started due to technical or delivery issues (case-by-case basis).

Customer Responsibilities

  • By using our service, you agree to:

  • Provide accurate delivery and contact details.

  • Store delivered milk safely and consume it before expiry.

  • Refrain from reselling or redistributing Doodhwalla products.

Intellectual Property

  • All content, branding, images, and materials on Doodhwalla.com are the intellectual property of Doodhwalla and protected by applicable copyright laws.
    You may not copy, reuse, or reproduce any part of the website without written permission.

Limitation of Liability

  • Doodhwalla will not be liable for:

  • Spoilage due to delayed collection by the customer

  • Incorrect storage of milk after delivery

  • Loss or damage caused by misuse of the website or services

  • Our total liability, in any case, shall not exceed the amount paid for your active subscription.

Suspension or Termination

  • We reserve the right to suspend or terminate your account if:

  • False information is provided

  • Payment issues arise

  • Any misuse or violation of our policies is detected

Changes to Terms

  • We may modify or update these Terms and Conditions at any time without prior notice.
    The updated version will be posted on this page with the latest effective date.

  • By continuing to use our website or services after updates, you agree to the revised Terms.

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