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Refund Policy

Welcome to Doodhwalla.com (“we,” “our,” “us”).
We value your trust in our fresh milk delivery service. This Refund & Cancellation Policy explains how we handle subscription cancellations, refunds, and related matters for customers using our platform

By placing an order or subscribing to our milk delivery service, you agree to the terms mentioned below.

No Refund Policy

At Doodhwalla, we deliver fresh, perishable milk every morning directly from our farm to your doorstep.
Because milk is a perishable and consumable product, we strictly follow a No Refund Policy.
That means:

  • Once your subscription is purchased and activated, no refunds will be issued for any reason.

  • Refunds will not be applicable for delivered milk, partial-month cancellations, or unused subscription days.

  • Payments once made for a subscription are non-refundable and non-transferable.

We ensure the best quality, freshness, and timely delivery every day to provide complete value for your subscription.

Subscription Cancellation Policy

We offer monthly milk subscription plans.
Customers may cancel their subscription only after the current monthly plan ends.
That means:

  • You cannot cancel or stop deliveries mid-month once your subscription starts.

  • You can choose not to renew your plan for the next month by informing us before your current subscription expires.

  • To cancel renewal, please contact us at support@doodhwalla.com at least 3 days before your current plan ends.

Once the monthly period is complete, your subscription will end automatically if not renewed.

Order Changes or Pauses

  • If you need to pause your daily milk deliveries temporarily (for travel, holidays, etc.), please inform us 24 hours in advance.

  • Pausing deliveries does not entitle you to a refund, but the paused days may be adjusted at our discretion based on your plan type.

Quality Assurance

  • We are committed to delivering pure, fresh, and hygienically packed milk.
    If, in a rare case, you receive milk that is spoiled, damaged, or not up to quality standards, please report it within 6 hours of delivery with:

  • Order ID

  • Delivery time

  • Photo proof

  • Our team will review the issue and, if found valid, will replace the product in your next delivery.
    Please note — replacements are offered, not refunds.

Payment Issues

  • In case if your payment was deducted but your subscription was not activated:

  • Please contact our support team immediately.

  • After verification, the payment will either be applied to your subscription or refunded within 5–7 business days if no service has started.

Exceptional Refund Cases

  • Refunds may only be issued in rare, genuine circumstances, such as:

  • Duplicate payment for the same order

  • Subscription not activated due to a technical error

  • In such cases, verified refunds will be processed within 7–10 working days through the original payment method.

By subscribing to our service or making a payment on our website, you agree that you have read, understood, and accepted our No Refund and Monthly Cancellation Policy.

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